Manage GitHub sync operations
Refresh GitHub evidence, inspect workspace sync activity, and recover a confirmed stale sync.
Workspace admins and owners with the Platform feature can manage GitHub syncs. Check the selected workspace and account before taking an action.
Request and confirm a sync
- Open Workspace > Integrations and choose the connected account.
- Choose Sync data when it is available.
- Wait for Sync queued, then check the status until Sorena confirms completion.
- Review the capture time and the evidence section you need after Sync completed appears.
Queued work runs in the background. Sorena keeps the last confirmed evidence visible while waiting, so a visible table alone does not prove that the new sync has finished.
If the request is still unconfirmed, choose Check sync status. If sync health cannot load, use Retry health check. If the sync controls cannot confirm current activity, choose Retry sync status before trying to queue more work.
Review syncs across the workspace
Open Sync operations. The Workspace queue shows each account's queue state, refresh status, sync activity, and failures.
Use Queue status to narrow the list. Choose Sort by and Order to put the oldest syncs or accounts with the most refresh failures first. Review other pages if needed. Clear the queue-status filter if an expected account is missing. Use Retry if the queue fails to load; previously visible rows may be older than the current state.
Stop an active sync
Choose Cancel sync only when the active refresh should stop. Check the account in the confirmation and confirm Cancel sync, or choose Keep sync running in the workspace queue to leave it running.
Cancellation stops the active refresh. Confirmed GitHub evidence already in Sorena stays available. Wait for cancellation to be confirmed before requesting another sync.
Recover a stale sync
When Sorena confirms that a sync lock is stale, it offers Clean stale lock. A lock prevents overlapping syncs; cleaning a stale one allows a later sync to proceed.
- Check the account and lock age shown in the confirmation.
- Choose Clean stale lock only for the account you intend to recover.
- Wait for confirmation, then request Sync data again when available.
Sorena checks the lock again before cleanup. If the status changed, the action is not performed; review the new state before continuing. Cleanup does not delete confirmed evidence. If recovery repeatedly fails, contact support with the status and time.