Start in Sorena
Accept your invitation, sign in, and open the workspace where your team works.
Use the work email your team invited. Open a workspace invitation from your own inbox. Sorena accepts it or asks you to sign in before returning to the invitation.
- Open the sign-in page.
- Enter your work email and choose Continue.
- If your workspace uses single sign-on (SSO), continue through your organization's sign-in page. If Sorena offers more than one SSO workspace, choose the one you need.
- Otherwise, open the magic link sent to your email. The sign-in page shows when the link expires.
- Check the workspace name at the top of the sidebar. If you belong to several workspaces, open that menu and select the one you need.
After signing in, open an existing project from Projects Hub, or create a project for a new review. If someone asked you to review an answer, follow their link after checking the selected workspace.
If you cannot sign in
Check that the email matches your invitation. If the magic link has expired, return to the sign-in page and request a new one. For an SSO problem, ask your workspace admin to check the sign-in method available for your email.
If Sorena says your account was deactivated, contact an owner of your primary workspace. If the workspace is missing after you sign in, ask the person who invited you to check your membership.
If you still cannot get in, email support@sorena.io. Include the message you see and the step where sign-in stops. Never forward a magic link or an invitation link to support.
Finish an invitation
On Sign In Required, choose Sign In to Accept and use the invited email. On Wrong Account, choose Log Out & Accept Invitation to sign in with that email. This signs you out of the account currently open in the browser.
When acceptance succeeds, Sorena shows Welcome!, the workspace name, and your role before opening the dashboard. If acceptance succeeded but sign-in did not finish, choose Go to Login; you do not need another invitation for that reason alone.
On Invitation Expired, ask the workspace administrator for a new invitation. For a temporary error, use Try Again when offered. Keep invitation links private because they are intended for the invited person.
Request a new workspace
Use sign-up when you need a new workspace. To join an existing team's workspace, ask that team for an invitation.
Enter your personal details and company-owned domains. Choose Add after each domain, then review the workspace name and description. Sorena may suggest these details from the domain; wait for the suggestion to finish before editing them. If several suggestions appear, select one and choose Use, then correct anything that does not describe your organization.
Submit the form once its required fields are complete. Request Received means the request is awaiting approval. Watch your email for the approval message, then sign in with your email. If a domain is rejected, remove public email-provider domains and enter your company's domain before submitting again.